Privacy Policy
Last updated: 10 June 2026
Book the Cotswolds is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and the rights you have under UK data protection law.
Who we are
This website is operated by Davenford Group, trading as Book the Cotswolds.
Address:
10 Sylvester Close,
OX18 4RU,
United Kingdom
Email: bookings@bookthecotswolds.com
For the purposes of UK data protection law, Davenford Group is the data controller for personal information collected through this website.
Information we collect
We may collect personal information when you:
– make an enquiry through our website;
– contact us by email, telephone or form;
– request information about a stay or experience;
– click through to make a booking;
– sign up to receive updates or marketing;
– browse our website.
The information we collect may include:
– your name;
– email address;
– telephone number;
– booking or enquiry details;
– preferred dates and property details;
– message content;
– IP address and website usage data;
– cookie and analytics information.
How we use your information
We use your personal information to:
– respond to enquiries;
– assist with stay and experience bookings;
– provide customer support;
– manage communications with guests;
– improve our website and services;
– send marketing communications where you have consented or where permitted by law;
– understand how visitors use our website;
– comply with legal, accounting and administrative requirements.
Lawful basis for using your information
We rely on one or more of the following lawful bases when using your personal information:
– Contract: where we need to process your information to respond to a booking request, assist with a booking, or provide services.
– Legitimate interests: where we use your information to respond to enquiries, improve our website, manage our services, prevent misuse, and operate our business.
– Consent: where you choose to receive marketing communications or accept certain cookies.
– Legal obligation: where we are required to keep records or comply with the law.
Booking partners and third-party websites
When you click through to book a stay, you may be taken to an external booking platform or partner website. Those websites may collect and process your information under their own privacy policies.
We recommend reviewing the privacy policy of any third-party booking platform or partner website before completing a booking.
Who we share information with
We may share your information with:
– accommodation providers or property partners where needed to handle an enquiry or booking;
– booking platform providers;
– website hosting providers;
– email and communication service providers;
– analytics and cookie service providers;
– professional advisers where required;
– legal or regulatory authorities where required by law.
We do not sell your personal information.
International transfers
Some service providers may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.
How long we keep your information
We only keep personal information for as long as necessary.
Typical retention periods may include:
– enquiry records: up to 24 months;
– booking-related records: up to 7 years where required for accounting, tax or legal reasons;
– marketing data: until you unsubscribe or withdraw consent;
– website analytics data: for the period set by our analytics tools.
Marketing
We will only send marketing communications where you have consented or where we are otherwise permitted to do so by law.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at bookings@bookthecotswolds.com.
Cookies and analytics
We use cookies and similar technologies to make our website work, improve your browsing experience and understand how visitors use the site.
We currently use CookieYes | GDPR Cookie Consent to help manage cookie consent preferences on this website.
For more information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
Your rights
Under UK data protection law, you may have the right to:
– access the personal information we hold about you;
– ask us to correct inaccurate information;
– ask us to delete your information;
– ask us to restrict how we use your information;
– object to certain types of processing;
– request a copy of your information;
– withdraw consent where we rely on consent.
To exercise your rights, please contact us at bookings@bookthecotswolds.com.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
